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Clinical Support Specialist

Yorkshire and M62 -

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries.

The Job's Mission

  • Directly supporting all clinical experiences that involve Stryker Spine products while delivering exceptional customer service.
  • Focus on supporting our customers to provide a best in class procedural solution. (Including covering cases / surgery).
  • Working with the local sales representatives to coordinate training and in-theatre support to ensure exceptional levels of customer care both in theatres and in the wider hospital are delivered. (Facilitate or help with product demonstrations, workshops and training events).
  • Maintenance of Stryker assets and consignment products in accounts.

Key Activities & Accountabilities

  • Help implement training, provision of instruments and implementation of a total spine award into new accounts.
  • Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
  • Provide theatre and other HCP staff training on Stryker products. This could include organising and conducting training workshops for surgical & theatre staff.
  • Working closely with other Stryker Spine Sales team members within the defined region. Reporting to the Regional Sales Manager for North, to ensure customer service levels are best in class.
  • Communicate essential features and benefits of products and their clinical application.
  • Demonstrate outstanding ethics at all times. Treat customers and other employees with respect. Represent Stryker in the best possible light.
  • Auditing theatre and hospital stock (implants, disposables and instruments) – managing consignment levels and ensuring good asset management and stock rotation.
  • Behave with integrity, deliver on commitments within required timescales.
  • Understand the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
  • Conducting trials and evaluations of product in theatre and clinical environment as required.
  • Make observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
  • Maintain a basic business plan highlighting daily, weekly and monthly objectives.
  • Develop an understanding of the local healthcare environment and hospital/specialty plans and strategies in our region.
  • Additional responsibilities as directed by RSM (Regional Sales Manager).

If you would like to learn more please contact Becci Parriss ( Tel: 01392 346429) or Katharine Callus ( Tel: 01392 346421).